+44 (0)208 365 8888
info@euromed-uk.com
2 Lockfield Avenue
Enfield, EN3 7JY
Monday - Friday 9am - 5:30pm
Saturday 10am - 2pm
Booking Procedures
Quick Links
Customer Charter
You, our valued customer, are the reasons we are in business our aim is to offer you the best possible service and guarantee your complete satisfaction.
HASAN GAZI,
Managing Director
Happy Customers
How to make a booking
Our Customer Service Department receives bookings either through the phone or by e-mail.
What you need for the booking
The following information is required in preparation of our shipper’s booking note when you place your booking:
- Name of Shipper – It is vital that accurate details of the shipper are provided to ensure your booking with us goes smoothly.
- Name of Receiver - It is crucial that accurate details of the Receiver are provided as this is our main point of contact once goods have been shipped.
- Type of Service Required - Full Container Load (FCL) or Less than Container Load (LCL).
- If LCL cubic measurements are needed – this is the length, width and height of the cargo in metres or centimeters. The weight in kilograms is also required.
- If FCL Size of container – once again you will need to measure or estimate the cubic measurements of your cargo and provide an estimate of the weight in kilograms. To assist you with determining the correct container for your cargo, please click on this link.
- For perishable cargoes we would recommend Reefer Containers and can discuss this with you separately, since we will need to know the Reefer container Temperature Setting.
- Dates and Times of when goods are required for collection and an approximate indication of when the goods are required at the final destination (particularly important for perishable cargo).
- The Commodity to be shipped.
- The Destination Port where the cargo is to be discharged is essential for the preparation of the paperwork.
- The Loading or Collection point is also vital information to facilitate shipments.
- Any Reference Nos or Order Nos that may be quoted also greatly assist us with shipments.
- Provision of a Contact Person can also greatly help us, to unblock any problems.
- Finally we would request Telephone / Contact Numbers for ALL personnel involved in the exportation/importation process to enable us to provide as smooth a service as possible.
In the event of any amendment to the bookings, the shipper must inform the Euromed office and quote the booking number and provide a detailed account of the changes. Failure to provide this information may lead